Shipping policy
SHIPPING POLICY
Please allow 1–2 business days for your order to be processed and packed prior to shipping.
All orders are shipped from Los Angeles, California.
Shipping Rates
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Free Shipping for all orders over $75 USD
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$8.99 USD flat rate applies to orders under $75
Excludes Alaska, Hawaii, Puerto Rico, Virgin Islands, and APO/FPO addresses.
Preorders
- Please note, items marked as "Pre Order" are excluded from the above shipping dates and will be shipped according to the pre-order dates indicated at the time of purchase.
- If an order includes a preorder item and in stock item, the items will ship separately
INTERNATIONAL SHIPPING, CUSTOMS & TAXES
We ship to most international countries. Shipping costs are calculated at checkout once billing and shipping details are entered.
International orders are shipped via UPS,USPS, or DHL.
Please note:
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International shipments may be subject to import taxes, duties, and customs fees once the package reaches its destination.
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These fees are the responsibility of the customer.
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Rella is not responsible for any customs, taxes, or duties.
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For information on your country’s import policies, please contact your local customs office.
If an order is refused or returned, the original and return shipping fees will be deducted from your refund, or the order may be considered a total loss.
ORDERS & AVAILABILITY
If any item in your order is sold out, we’ll notify you by email as soon as possible and issue an immediate refund.
LOST OR STOLEN PACKAGES
Rella is not responsible for any lost or stolen packages.
Please contact your local post office or shipping carrier directly for help recovering your shipment.